Foreword: Originally it was to want to be single, because often see this LG 660H plasma TV is often recommended on the ZDM's home page, but it seems that there is not a single sun stick. However, after working on some photos, I found that this LG TV did not have too many highlights, that is, plasma, large screen, and cheaper. It's better to say that LG's predecessor was the experience of the little P who had been taken off .
In August 2011, the new home was completely renovated. As a PC and console game player, we often saw everyone's pursuit of plasma in the game forum. Then we took a look at the P prefix (I think it is necessary to hide Go ahead, there will be a U-series plasma TV, 50-inch, 1080P, the price is not expensive, good price, has met my needs, and continued attention. One day in August saw an online shopping mall special offer to 5277, but as a small third-tier city has not yet covered, but fortunately there are relatives in the provincial capital, and then shipped to the provincial capital relatives. In accordance with the rules of online shopping, let relatives sign for express delivery, and then call to sell it unboxing, found a red highlight, not a perfect screen (later learned that this is not really anything). It was not until October that the business car of the provincial capital was just pulled back. The average car couldn't stop.
The new TV came back and bought racks on the Internet. Surround speakers, amplifiers, and Xbox 360 new homes were all accompanied by pleasant play every day. They basically regained the happiness of playing the FC era. Because it is already enough to be happy, without looking at the needs of news broadcasts and various advertisements, home cable has not been installed. TV connected directly to the PC, with the wife to see HD and online video and the like. Later Taobao double 11 seconds 2 Lynx box, PC does not have to open.
The happy time is always short-lived. . . . A vertical line suddenly appeared on the right side of the TV in 12 years. Before I bought TV, I also did my homework. I also know that the existence of the Plasma “Vertical Gate†did not allow me to run into it. The 50-inch U-series is produced at the Shanghai plant, while the 42-inch and others are produced at foreign plants. I quickly called the customer service, and the maintenance master came to the door to see if it was a broken screen. So the TV was dismantled and the screen was taken away. The application was sent to the factory to send you a new screen and it was put on you. Waited for 20 days or so. came back,
The television was dismantled again, and the result was that the vertical line changed positions, and more. Originally, a vertical line will also be able to see, and this is simply impossible to read. So the master also applied for a new screen, followed by a screen change. The following is a brief summary, for the second screen, the fault is still, wait for 20 days, for the third screen, actually there is still a vertical line, so the maintenance master said, or to change the screen.
Good, good temper, patience, I believe you, TV is not to read this time, mother does not have to worry about plasma TV power. So this began to apply for the fourth screen , and then the maintenance of the master light road and 2 people carrying the door to repair the screen, but after booting this screen actually own it! ! This is the situation of the horse. . . I told the maintenance master that this was actually a good one. Is it a dark illness? If it is broken then, the maintenance staff said that nothing will happen. Then I will change the screen for you. . . . Well, since it is repaired, we will not say anything more. We can watch TV well. At least after the screen change, the highlights are gone, and the logo in the upper right corner is also gone. It's not bad. The maintenance staff again lifted the fourth screen that was supposed to be replaced (actually, it was still coming, and the time had not yet arrived...).
Later I learned that at P company, although a few screens were changed, it was only considered a maintenance. (Advice: Whenever repairs are reported, maintenance personnel must be required to fill in the maintenance time, cause of failure, and maintenance process in accordance with the maintenance documentation provided with the television. You do not know that it will be damaged several times and will be used later)
It's so confusing that, no matter what the TV is normal, but fortunately the screen is a three-year warranty, this is only 1 year, I thought that should be no problem.
Unexpectedly, in September 2013, TV still had a 12-year vertical problem. I still gave 400 customer service calls, and then the maintenance master called and the maintenance master directly said, "Oh, that is your community home, ah, then do not have to go to your home door detection, certainly it is a broken screen, my side Give you a factory application change screen and then repair it."
So after waiting 20 days, the maintenance master (not the master of the year) carried the screen (accumulating the 5th or 6th screen, I couldn't remember). More vertical lines appeared. , said that there may be a bad circuit board, and then apply for a circuit board from the manufacturer, then waited another 20 days.
Although I have a patience temper, but who can stand it TM, Others do not say, behind the white wall wall TV is full of fingerprints. . . How many times has it been demolished?
In the end, the circuit board was sent in, but it was not repaired yet. The vertical line was gone and it was upgraded to a vertical path! ! .
(Racing Stripe upper body)
TMD I can say foul language now! ! ! ! ! ! This TM is a TV! ! Did you get this for racing paint? ? ! ! .
(Web picture)
The first time this year was bad in 2013, it was already premonitory that things were not good. After all, this TV had already had 3 screens in front of it and the last time there was a vertical line, but the inexplicably disappeared. Change the screen again and it will expire in 2014. In case of failure, you can only make your own money. A review of the “Regulations on the Responsibility of Repairing, Replacing, and Returning Some Products†was made. Either change the plane or return. It must not be so.
To take the procedure to solve the problem, first of all, study the excerpts of the relevant regulations of the country.
State Economic and Trade Commission State Bureau of Technical Supervision State Administration for Industry and Commerce Ministry of Finance "Regulations on the Responsibility for the Return, Replacement and Return of Certain Goods"
Article 10 If the product fails within 15 days from the date of sale, the consumer may choose to exchange or repair. In exchange for goods, the seller shall exchange products of the same model and same specifications for consumers for free, and then claim compensation from producers or suppliers in accordance with the law or apply for purchase and sales contracts.
Article 11 In the period of validity of the Three Guarantees, if the product is repaired twice and still cannot be used normally, the seller shall be responsible for free exchange of the product of the same model or the same specification for the consumer, or with the maintenance record and certificate provided by the repairer. Article 13 of the provisions of the return, and then to the producers, suppliers to recover or purchase and sales contracts.
Article 12 During the period of validity of the Three Guarantees, if the manufacturer does not supply spare parts, and if it has not been repaired for more than 90 days since the date of repair, the repairer shall indicate in the repair status that the seller has to exchange for free according to the consumer. The same model and specifications products. Then, it shall seek compensation from the producers and suppliers according to law or apply for purchase and sales contracts. As the repairer himself is responsible for the repair period of more than 30 days, he will exchange free products for the same type of product with the same specifications. The cost will be borne by the repairer.
Article 13 Within the period of validity of the Three Guarantees, if the seller meets the terms of exchange, if the seller does not want to exchange products of the same model and specifications, and the consumer is unwilling to exchange other models or specifications, the seller shall return the goods; the seller shall return the same; For products of the same specification, if the consumer is not willing to exchange and requires a return, the seller shall return the goods and collect depreciation charges for the used goods according to the provisions. The depreciation charge is calculated from the date of issuing the invoice to the date of return, which shall be deducted from the repair occupation and time to be repaired.
The local after-sales repairs came in and repaired so many times. They only admitted that they had repaired two times. Although they had changed so many screens, they only admitted twice.
If you want to change machine or return, you need to find the seller, which is GOME Online Mall, and the customer service reply of GOME Online Mall needs repair record and certificate provided by the repairer.
Repair records and certifications are issued by local after-sales maintenance. The attitude of local sales is still OK, but they always say that they should listen to the opinions of P company headquarters. They cannot make any decisions and promises without authorization.
Things are progressing step by step in general.
On September 30, 2013, we called P Company 400 to call for repairs, and the official telephone call meant that the time for the maintenance of the breakdown had officially begun. Although I did not have any written vouchers, all the telephones were recorded on all mobile phones since then.
Local sales after the door, and then apply to the headquarters, set up a display (at the beginning of the local sales that may have this model has no screen, and give you a replacement, and I was quite happy, so easy to change, and later actually There are screens sent.) On November 15th, the screen arrived. After replacing it, there was still a problem. Local maintenance also suspected that there was a problem with the circuit board, and applied for a circuit board from the headquarters. The circuit board arrived on November 26, after it was replaced, the fault was still there. It was the screenshot above. Then the application screen + circuit board was sent.
In the process of waiting for the screen and circuit board, the time exceeded 90 days. In 91 days, I finally waited until this day . Actually, I was looking forward to slowing down this time .
Formally to the local after-sales and 400 requirements in accordance with national regulations, maintenance extended over 90 days, requires replacement.
Do not know how many times the various negotiation fees have been spent ---- ----
At first, the solution given by P company was that after the circuit boards came back and repaired, they gave me an extension of 6 months. ----disagree!
Later, after the commitment was repaired, the three-year extension was continued. (This extended warranty recalculates that the previous maintenance cannot be accumulated.) ---disagree!
Finally, given the replacement, the original model has been discontinued, and I replaced the 50-inch model of the X series. I checked, resolution 1024X768. ------ Firmly disagree.
The final reply of P's customer service is very tough. There are two options: either continue to repair the warranty, or replace the low-end model.
According to the requirements of the state, the models with the same specifications and specifications should be given. In fact, I know that if the 1920X1080, 50-inch plasma TVs are available and the price models are no longer available, the company has basically stopped producing plasma. My original psychological expectation was that even if I added money to give me a higher specification model, it would be acceptable.
There is no power in local sales. It is useless to argue with them. If you want to negotiate with the seller of the United States, you must sell the local maintenance records and instructions, and local sales also made it clear that the headquarters will not be issued.
Things are purchased online. Gome Online Mall, an invoice issued by a company in Beijing. The name and address of the consignee are the provincial capital (big brother), and I was in this small city as a real user of the TV. So at first I didn't know exactly where to reflect it.
——————Indignant segmentation line————————————————————————————
I complained to the P company 400 customer service before and after (it is always your problem to tell them, we have written down, please wait for our call)
GOME Customer Service Complaints (Gomemi said that within 15 days after the sale, we can change the machine. After 15 days, you can look for the manufacturer, so that the manufacturer can issue a certificate that can be replaced, and then we can give you a replacement or refund machine).
China Consumers Association - China Consumers Association Complaint Settlement Platform (If it is a member company, this is still a bit of a use, at least after the United States took the initiative to contact me with the contact phone number to check the situation, but still can not solve any problems)
Beijing 12315 official website and telephone (my purchase invoice, the billing unit and the signature are Beijing, the first time dealing with 215, only to know not to belong to this)
China Industry and Commerce Bureau online message board (no feedback, estimate is also submitted for processing, but if it is transferred by the General Administration of Administration, the following will pay attention to some)
AQSIQ (no comments left, this estimate can't control)
Local Evening News Consumer Complaints Forum (Accidentally discovered this section, just or newly opened, is collecting clues)
Local 12315 hotline: I was not clear when I played for the first time, and made my heart cool. . .
Note: The above are all official official websites. There are many unofficial websites on the Internet, which can also reflect clues, but most of these websites rely on these complaint clues to receive money and delete posts, you know.
Later, I went directly to the 12315 complaints and reporting hall in the city. The hall was originally the place where the 315 hotline telephone answering desk was located. The comrades in the reception hall were also very enthusiastic and warm-hearted and introduced many situations in which rights protection needs attention. But also said that 12315 is just a consumer association, for the maintenance of disputes, only mediation, there is no law enforcement power, can not say because the other party did not comply with the provisions to enforce what kind of. If it's fake or fake, it's terrible. So in this case, I have no maintenance record or something in myself. I can't confirm how long the repair time is. I don't want to repair your TV. I'm still in your home, but there is a better telephone recording.
To be honest, I was still awkward at the time and I did not know what results I could win in the end. After all, I did not have any concrete evidence to prove that it was hard to say when I met the other side. The only thing was that the phone had been recorded all the time, and my previous call with the P company 400 customer service had intentionally let the other party report the warranty and maintenance of my TV.
After dialing the 12315 hotline of this city, it is finally transferred to the industrial and commercial administration of the district. The industrial and commercial division is as follows: Industry and Commerce Bureau - Industry and Commerce Branch - Industry and Commerce Office.
After the sale of the local industrial and commercial courts under the jurisdiction of the local government, the comrades of the Industrial and Commercial Bureau were very enthusiastic. After asking the situation, they prepared a written material to explain the situation. At the same time, they provided invoices, three packs of vouchers, and a copy of the ID card. Even if they were officially accepted in the past.
This written material is also very important, I remember that I wrote several pages. It basically describes the maintenance process. According to the relevant regulations of the country, I pointed out that the other party infringed the interests of consumers and wrote out personal demands. In addition, I gave Dai Daigao hat and asked for support. Take the lead and the like. .
On January 17, the Chamber of Commerce and Industry interviewed the person responsible for the local after-sales service and called me to sit in a mediation. When the local sales went, they also brought with them a relevant statement of the situation and had a signature. There are more real and specific maintenance times and maintenance passes. After industry and commerce allowed me to take a photo of Zhang Zhao. This is a proof of what is missing for me. To know that I was holding the worst plan The court resolved.
In the mediation, the local responsible person responsible for the sales and the company's manpower plan draw a clear line with the P company, saying that everything is decided by the headquarters. The local after-sales service is also a special service point for several other companies, not just the P company.
In the end, the Ministry of Industry and Commerce issued a mediation book, which is basically based on my own requirements. The model with the same specifications and requirements is not the same as the specification. Plus, the version with high money is also acceptable. The local after-sales commitment continued to reflect to the headquarters, and faxed the mediation book to the headquarters, telling that the industry and commerce were involved. Look at the attitude of the headquarters and eat it or not.
The subsequent progress of the matter was somewhat unexpected, because the official forum of the local evening news just opened a new section of consumer rights protection. I have already reflected my own experience on it before. Then some reporters contacted me by phone to find out the situation. And in a rigorous attitude also came to my home for field visits. Before the Trade and Industry Bureau mediation took place on the same day, I called the Evening News reporter and asked if I would like to “observe and watch†the mediation so as to better understand the actual situation. However, the reporter considered that things were being handled by the Trade and Industry Bureau and media intervention was held. Refused to functional departments, so did not come.
But just the same day after the mediation, the Evening News also went to the local after-sales service and the Chamber of Commerce and Industry for an interview. Later, it was really reported, so excited. (See the figure below)
On January 22, on the evening of the newspaper, the local girl after the sale called and immediately returned to me! Refund! . Has been the local customer service MM after the call to negotiate more, still more grateful to the little girl, although dissatisfied with the P company, but the local sales work is still basically satisfactory (although the TV was repaired so many times), understand The following situation: The mediation book and the Evening News issued by the Chamber of Commerce and Industry were all faxed to the headquarters after being scanned and sold locally. The headquarters gave the processing decision to the machine. The processing flow is: The headquarters will use the invoice price to pay for local sales, then the local after-sales to refund, the old machine lifted.
At this point, we finally obtained more satisfactory results.
If you can see this stream and see it, still admire you. In fact, the newspaper is still refining. If the above is my submission,.
——————————There is also below ------------------
Later, they waited patiently for the headquarters to make money for local sales. In the meantime, they started to pick up new TVs online. In view of the previous tossing, the plasma, which was long ago to be extinct in this world, was detested. After repeated comparisons for quite a long time, the local shopping malls were field-tested and I finally made a reservation online. . . . Plasma TV. God! Help me.
So, in February of this year, there was just a Jingdong-500 coupon. On the final day when the coupon expired, the final price of 5699 was placed on the order, but the delivery date was set to the latest since P company’s The refund money has not been given to me. . .
Hit this 5699 yuan, from the memory of the code has been back to reality, take a look at now, July 4599 repeated prices.
I go ~~! ! ! !
A visit would break, where the horizon seek Concert. Friends of my value at this time, you know.
Whenever I see ZDM refresh the lower limit of the price of the LG 660H again and again, the only thing I can comfort myself is that at the time Jingdong had activities to send a banana... Banana... LG Bluetooth Headset HBS-730
This 60-inch TV is really heavy. I took the courier guy up to the fifth floor.
Packaging is like this. I signed for the signature .
When the TV arrives at home, I have already sold it for sale and then installed it. (In fact, I'm ready for my own rack, electric drill and expansion screw. I can't lift the wall myself. The wife can't count on it). The after-sales guys on the door were quite sloppy and came directly unboxing . When the TV was lifted and dropped directly on the box, it began to install the wall-hanging shelf I bought. Saying that after-sales service is still very good, buy the shelves for yourself, install the full set of electric drill tools directly with the guys and install it for free. give it a like!
The following figure faithfully restored the situation at that time. The hangers of the old TV are not suitable, so they can only be re-drilled and the walls can be drilled. . Plasma TVs are heavy and safe. 
Later, the shelves were also on the wall and the TV was hung up. It's finally time to start up, so excited.
It was only then that the TV was a bit different. . The outer layer of the screen is intact, the inner screen is cracked... Cracked...
TV... I... are all internal injuries. My glass heart is broken
The following slag cell phone shoot
(The outer layer is intact and the inner layer is cracked) 
(When the mirror took two days)
After the sale of the guy, it began to check the box. Let's look at the packaging again. If you see no, it's the dent on the top edge. Originally there was a place where the packaging ropes were tied.
When the courier delivered the goods to the door and signed it, I was hesitant to sign the "outer packaging" in addition to the signature. However, I thought it was a depression in the rope and signed it directly. Therefore, everything is careful and good, and the truth must be true. The two days at that time were quite self-blaming. Hey, I've suffered a lot of losses on this, and I'm a person who is too informal (or not casual). The first time I encountered such a situation, I was very depressed, and I had no hope of returning for problems after two days of hope.
After the sale of the boy is also refreshing, saying that the TV was removed and put it back. . I'll go back to you and apply for a return and exchange order.
The following is in accordance with the process of Jingdong return policy. Contact Jingdong customer service and request to upload photos and return documents issued after the sale.
However, when I went to the local LG to get back and exchange orders, I was also asked by the customer service there: You saw the pit in the package and you shouldn't sign it. You should be responsible for this situation. We take care of you. , did not write the case of packaging damage. Turning head and criticizing the aftermarket guy: Packing it up like that, and you're still unboxing the installation, the next time it can't be like this. The young man was very depressed when he stood by.
Well, although I signed it, after you went to the door to unpack and install it, I didn’t raise any objections. Even after the box was opened, the TV was not checked, and the problem was discovered when it was hung on the wall. This cannot be counted as me. The question now.
In any case, it still passed the return, Jingdong sent another over, this time the courier came 2 people, yes, this time will not let me help.
Actually, the last time I was carrying a TV with a courier, on the 5th floor, Te Feijin, and the TV was big. The two guys basically carried out the pull-band exercise (following: the local dialect, dragging and pulling), and I later thought that the screen cracking was Not in the process of going upstairs .
Under the careful inspection of the outer packaging, we should not pick any problems. Bad TV pulled away, after the sale guy came to the door again to install.
This time all OK! It finally took a deep breath and it was not easy.
Seung lost his horse and Ann was not happy . Comfort yourself.
--- Before the small P, if not bad, I wouldn't watch a 50-inch new 2-inch 60-inch TV.
--- If the TV screen does not break, the order for the second replacement will not happen to be within the time limit of the LG headset gift.
The banana is really big, wearing a bluetooth headset ~ ~ was sent to the LG official microblogging event map.
What seems wrong?
——————————————————————————————————
At this time, LG's former small P is actually still next to it. . Take a photo with you.
I say I will do it, do you believe it? Â Â Â Â 
The small P hasn't moved yet. The playback tester compares the two machines. In short, it is not high-end goods, almost.
The second day after the second exchange came back on the LG 660, the company’s local maintenance company, who often carried a 50-inch plasma screen and came to play with my family, took the money back, and the money was given to me. And the other party received the invoice and signed a two-clear agreement.
Before leaving, the master looked closely at the screen of the LG who turned off the machine. The expression was complicated: "Is it a plasma again?" I can only hehe.
In fact, before going into LG and waiting for a refund, I have been considering for a long period of time whether I would re-enter a P-brand TV set with P company's refund money. Of course, it is still a plasma panel. Later, he was afraid that local sales could not afford it.
In short, after the small P moved away, my heart was so lost that it was so carried away.
——————————————————————————————————————————————
Since it was originally intended to be tanned, here you may wish to briefly talk about some of LGPN660H's personal main viewing method: This is a business machine (with hotel mode), 5,000 yuan price, 60-inch, plasma, high cost performance. General home appliance stores are not for sale, so only use the eyes to receive goods. The advantages of plasma needless to say, at least, there is no possibility of light leakage. (☆_☆)
The professional ISF image adjustment mode can meet everyone's needs after tuning. There are many setting options.
Personally concerned about the shortcomings:
Reflective - because the previous small P is also a common problem, within the acceptable range.
24P theater mode does not work well--When you play high-definition, large-motion pictures, you can feel the edge of computer FPS games that are stuck and chatter. The edge movement is not smooth, and careful attention can be found. This situation can be compensated by the player's settings. It didn't feel like playing 360 action games. About 24P, you can take a look at the introduction here
A lot of heat - This machine is a bit thin design, in fact, in order to heat, really do not have to please consumers on this. One hour in summer, the back vents are hot. Considering that the USB power is connected to several fans, I really do not want to toss it as before. Although the so-called two-year extension of JD.com was purchased, the extended warranty service provided by this third-party company was not as reliable as reading the terms of the contract.
The picture quoted from the QQ group of friends in front of typing too much, where the stack of map God horse the most trouble-free.
Finally, based on personal experience and lessons to some of the nagging perhaps we all know this feelings and experiences (in fact, I wrote Zuifan (search + copy) this) PS: I see that you love to use parentheses to phonetic, but also old note wrong, bully Is our book less?
1, shopping invoices, warranty cards and other documents must be kept, or do not have to read the following.
2. Although I fully understand that everyone is eager to enjoy the joy of opening the package for the first time and that everyone's abilities are strong, it is still better for others to do unpacking and installing these things. The signing and installation of large items must comply with the requirements of the e-commerce, express delivery to check the packaging, the refusal to refuse to sign, unpacking the installation must be sold later, you can watch it on the side.
2. Once the goods are bought and repaired, repair personnel are required to fill in the maintenance sheets attached to the goods in detail each time. If you're fine, take a photo. Video recordings may also be needed at times.
3. When there is a dispute, dial 12315, first determine the jurisdiction, and go directly to the Chamber of Commerce and Industry to reflect the situation. Speak with the facts and try hard to arguing for your best interests. ZF will decide for you.
4. If it is necessary, many parties can exert their abilities, what the media can reflect, there are also many channels on the Internet, and the way in which the manufacturers communicate directly (Official Weibo, WeChat or something, and generally the propaganda department is responsible for the interactive work People will be more concerned and help you reflect). If you get some personal information about "resolutely boycott XX goods, do not turn to non-Chinese" microblogging, WeChat spread and @ give each other, it is estimated that they will also pay attention, but I did not do it.
5, after processing, to the relevant departments to write a letter of thanks, under the contact deepen the feelings under the impression, if there is another next time. . . . Anyway, I wrote
6, large items, it is best to recommend that you do not want to greedy that cheaper use similar to Jingdong E card like stored-value card to buy, because the use of stored-value card will not be included in the invoice, see Jingdong instructions. In the event that there is a dispute later, the state's three-bag rule will be compensated according to the invoice price, and you will be crying out.
Concluding remarks: At last we have finished and continued to toss about 3 and a half weeks. I feel like drawing a picture (A lot of pictures I really played a lot of code, you all have no code in the heart?) and the difficulty coefficient of the code word is very high, please make sure the Xiaobian must play high. Which one.
Thank you for appreciation - because of the time span, the photos are basically all kinds of mobile phones in succession, the pixel is not high please forgive me.
In the end, the article that was completed last winter has been kept in drafts. The final prompt is what you have to do with Xiao Bian. When I was in the cold, I used to wear more clothes...