I was one of the senior silk workers, and I had more than two years left over from Aunt Zhang. In August of last year, she was admitted to a new house and TV selected the artistic version of LeTV's X50 Zhang Yimou in Jingdong. Purchased in September and installed in November. Nothing has happened so far. At the end of April, LG also purchased 2 LeTV member recharge cards at a friend's low price, filling members up to August 19th. On the evening of May 3, watching the movie, suddenly there was no image. Non-technical personnel do not know whether it is a quality issue or are related to the recent unstable weather in Guangdong. However, it is reasonable to say that No. 3 has no extreme weather and it is raining. LG began to think that it was not the right button to press the wrong remote control. Calling customer service also told us that it may be setting the brightness problem or pressing the screen sleep function. But we still cannot do it after commissioning. Call again, customer service will be sent to us to use a remote control to restore factory settings. Under the guidance of customer service, the experiment was repeated 3 times without result. The customer service said that they will arrange professional masters to visit and repair.
Master arrived at the door two days later. During work hours, I returned home for a long time. After dismantling the machine, I overhauled it and told me about the minor problem. The logic board (which was written like this) was broken. Can I repair it? The master said he did not repair, go back to apply, there is a board for me to change board, no board, then directly to a new screen. I have no opinion. Fix it. This is the first time I have dealt with this master. People are still very good at speaking. It is also true. Their company has underwritten multiple brands of after-sales services, Skyworth, Hisense Changhong, etc., and recently also brought Xiaomi in our region. During the inspection process, I also chatted with him. I didn't understand the technology. I asked the master: If I buy TV, what brand do you recommend? The master said: Let's still watch! LeTV is still more reliable, more than 50-inch did not repair much, most of the motherboard problem. 40-inch maintenance more. I asked the reason, the master said: The first is the sales problem. The 40-inch sales are larger than the 50-inch. The second thing is, a penny and a goods, we all know. Because my younger brother wants to prepare for marriage and home appliances during the year, this question actually helps my younger brother. After listening to the master's words, I felt that my choice was wise at the time. At that time, I was in the Rabbit and LETV family. I asked 80% of people to support LeTV. It started. After testing, the master left. Wait for the report above and deal with it later.
After three days, the master gave me a call and said that the board was not there, the screen was gone, and the machine was replaced directly! I am happy! Although I was at work, I was happily taking a leave of absence back home to cooperate with the master's door-to-door photo and check the accessories so that I could report back. The master removed the camera from the shelf, opened the lid and photographed, checked the accessories, and took pictures of the photo-taking invoices. (Said that I haven't thrown away the boxes for half a year. I just made one of the two Wei's houses into a clutter room.) After I finished the photo, I said that the master did not install it, and people came straight for the new machine to move away. That's it. TV was on my coffee table at the time. Because of work and children's reasons for going to school, we come back two or three times a week, or come back after dinner, so it's not a big deal. But this dutiful teacher said: No, how ugly it is, if you run into an ah, what if you lose the screw, it's not convenient. If they change the chance to help you split it, they will have to twist a few screws and not spend much time. I have to work from beginning to end, how do I put it on? The master is so honest, I agree. Well, everything is waiting for the new machine to come to the door! ! The master said that after the replacement of the new machine, the warranty period will be extended by one year according to the date of receipt. Psychological continued beauty ~~~~
Two days later, LeTV called me and said the test report came out and EMAIL sent me.
However, since my TV is bought at JD, I must apply to JD according to the procedure and JD should give me a new machine. OK, no matter who you are, anyway, it's just for me. So after the sale from JD application.
JD audited this week, during which he made 400 complaints five times. Each response is still under review. Please wait patiently! I'm angry, review the hair! Let's officially report, and I have no fraud, but how to audit! ! At 8 o'clock on Sunday evening, I finally got a call: JD told me that because this TV is out of stock, South China District is still not able to determine the time for purchasing again. In order not to delay my use, I decided to give me a full refund. I re-purchase other TVs. Equivalent to me using half a year! Although it took so long, the results of this treatment can still smooth out the anger in my heart. Agreed to agree, 10,000 agree!
on Monday. At 9:00 in the morning, JD home appliance delivery called me to confirm the receipt of the address. The result was checked for a long time. The other party said that this area was not their responsibility. I said: What items do not belong to you? At the very least, the partitions are confused about what to do! The master said: I don't know how the front desk is arranged. It doesn't belong to me anyway. I did not say much more. I reached an agreement with the master. I cancelled the order and asked me to apply again with JD. JD reschedules. Make a mistake and make mistakes. 400 times to explain the situation again, JD said to arrange tomorrow (Tuesday) to re-acquisition.
on Tuesday. On the second day of the wonderful day, in the morning, the same number, the same master gave me a phone call and agreed to pick up the pieces. I ask: Master is not saying you are not responsible for it? why is it you again? The master said that I handed over to my other colleague. He is responsible and he will take it today. I said I can't just say today, I still go to work, morning or afternoon, about a few points, give me a time, I'm going to leave! On the phone, I clearly heard the dialogue between the master and my colleagues. I said in a very positive tone to me: I'll be sure to come by 6 pm, and they'll come over for delivery. I asked for three times to confirm 6? The answer is yes! This is a relief.
LG waited at home at 4 PM. 3 points before returning home to the master confirmed again, wait for the next to receive? The master said! LG said: I will wait for you at home at 4 o'clock. If you can get around 4 o'clock, it will be even better! The master's answer is: Try it as much as you can and be sure. It is at home and so on. 4 did not come, 5 did not come. At 6 o'clock, there were still no shadows. During the call, the master phone numbered many times. It was either incomplete or in conversation. I was anxious, and LG used their own numbers for the master. 6:45 finally passed, the master told us they have been off work, returned to the warehouse, and his colleagues will not pass. Tens of thousands of CAONIMA~~~~ in my heart were completely angry. You monkeys! This time, he was wronged by the master. He said that he is not familiar with the situation and that the list is not his list. What is it called? What is the explanation for this? After I had made a fuss and failed to solve anything, I asked him to call the person who was responsible for the receipt. When I called for questioning, I was even more bizarre. I answered the phone and said: What is that bad company? I left the company for 2 years and gave my phone to others! ! Once again playing Jingdong 400, I am sorry to have caused you inconvenience. Please dispel it first. Contact logistics again.
on Wednesday. It was a heavy rain, and finally he was responsible for the master of our area. At 3 o'clock in the afternoon, I took a torrential rain to ignore the boss's black face and went home. This time, the master was on time. I called me half an hour ago and arrived on time in half an hour. At the scene, I discovered that the TV was still on the pylons and was not packed. I said: I'm sorry, we can't accept this, we must ask people who are happy to disassemble and pack them before we can collect them. Again angry! ! ! I called Jingdong 400 and asked them if they were monkeys. They were also very good at the master: As far as the two screws were concerned, you could remove them and pack them for me. The master said: In fact, you didn't receive a formal order for this list. Just a phone call from Jingdong said it urgently, so let's be sure to come back today. We will come. Now that you have not disassembled and packed, we have no rights and no responsibility. If it is other brands of television, we can also help you, but Levision and Sharp two brands, the company must be provided by the manufacturers responsible for their own packing devanning, we can not do, even if you get it back, can not enter the warehouse, you Still can not afford to return. I am dizzy. The 400,400 masters played them in the logistics and said they must be repackaged. They can go straight back. I want to say something, but on the phone, I say that this hotline is only for the interior of the logistics and does not answer the customer's phone call. It allows the customer to call the customer's 400. I call. The phone says that this is the case. I can only take the trouble to invite music to pack it. They come again in a few days.
With my customer service is also not easy, knowing that I have been showering with heavy rain this week, has been asking for leave, I asked her to help me contact LeTV, Let Le Shi staff come back at around 7:00, because I really can not leave . After contacting the customer service, I said that this cannot be ensured. It depends on the time of the master and allows me to wait for the master's call and discuss it with the master. LeTV's master will contact within 8 hours.
On Thursday morning, he was still the teacher of LeTV. He took annoyance when he answered me. He said that you had been on TV for so long? I haven't earned much from this single, how much have you been running? I said master can you come in at night? I can't really ask for leave again. The master said: No, I’m going to a meeting in Guangzhou at 4 o’clock in the afternoon. You can no longer delay this list. We have time-limited provisions. And if I can't get back to you tomorrow, this TV will not return this week. You still come back for another vacation. Not to mention that I ride a small motorcycle in spite of heavy rain. I don’t say that I’m in a raincoat and I’ve become a chicken. I’m not even saying that when I got home, I was still giving my nails a puncture. My day off every week is to break this TV! ! ! The master helped me pack and complained. Still said: I took back what I said to you last time! You don't buy LeTV anymore. Everyone is not good. I want to faint.
I let customer service pick up the door for the time on the weekend. No longer ask for leave. On Sunday afternoon, the TV was finally taken away.
From the beginning of 5.3, Le Shi sent the master test and other reports, which took about one week. After applying for sales to JD, the audit time is one week. From JD promised to give me a return, and then really get the TV away, tortuous experience a week. 5.24 took away the television. One week's leave and heavy rain, I also got a bad cold, cough, bronchitis, no pneumonia, blessed! Still taking medicine. There are countless 400 calls, and the charge of 100 calls a week indicates that the balance is insufficient.
During the follow-up JD customer service MM attitude is very good, follow-up is also very timely, but you can communicate well? Can you arrange it? Heart is too tired! Originally, when JD promised a refund, I thought that their service was very good and I was very relieved that they planned to buy the next TV set still at JD, saying that it was better to have a direct refund. Anyway, it still needs to be consumed. After going through this month, I quickly said to return the card! Really afraid.
So many days of lost time, not medical expenses fare oil bills. I asked JD to give me some compensation and finally gave 2000 Jing beans. The equivalent of 20 dollars. I am speechless. Forget it, there is no hope.
Later, after a call from the South China region, I answered it was quite unsatisfactory. After telling them the situation, they sent 100 Beijing vouchers. I hope I can continue to support JD.
Hey, look at the situation. I worked hard at JD for so many years, and I managed to accumulate diamonds. You gave me black. How can I support it?
This after-sales malnutrition process has been written here, no longer able to Tucao ~~~~
The regulations must transmit more than 5 photos and 2 televisions. Quality sound quality and so on are okay, that is my luck is not very good. This is LeTV's own video library.
Watch the ball.
