Alexa is again being censored for bad behavior

A couple in Portland, Oregon, said that in their home, a sound device controlled by Amazon's Alexa Smart Voice Assistant recorded a private conversation and sent the conversation to a contact in their address book. According to KIRO-TV, a woman named Danielle said that she and her husband received a call from the friend two weeks ago, and the friend told them to immediately unplug all the equipment because they were 176 miles outside of Seattle. The family heard the conversation of the Danielle couple.

Danielle said that the details of the conversations provided by friends, such as information about hardwood floors, can prove that they did hear the conversation at home.

Alexa is again being censored for bad behavior

Amazon told the news station: "Amazon takes privacy very seriously. After investigating the incident, we can be sure that the probability of this incident is very small, and we are taking appropriate measures to avoid similar situations in the future."

Danielle told KIRO-TV: "I feel the feeling of being invaded. This is a complete privacy invasion. I immediately said, 'I will not plug in this device anymore, because I can't believe it anymore. '"

In a statement to the outside media, Amazon explained how it happened: because the couple accidentally triggered Alexa to send voice messages to friends and contacts.

According to Amazon, the process takes place as follows:

“The Echo mechanism was triggered by the words in the background sound that sounded like 'Alexa'. Then, the device heard a request like 'send the message' during the subsequent conversation. At this time, the Alexa device asked aloud. 'Who is it sent to?' At this point, the information in the conversation was misinterpreted as a name in the contact list, and the information was sent out. Although the probability of this series of events is extremely low, we are also Try to solve the problem and make this happen less."

Danielle said that after her friend called to remind them, she and her husband unplugged every Alexa-controlled device in their home, and they used to control the security system and lighting.

Danielle said the device did not tell her that she was about to send a conversation recording.

She said she had been calling Amazon until she got in touch with an engineer who repeatedly apologized and thanked her for letting the company notice the incident, but did not explain why the device sent the recording. Still this is actually a very common problem.

Danielle said Amazon said "cancel" to provide Alexa service to the sound device, but that only means that all they can do is deprive the smart home. She said that Amazon rejected her request for a refund of all equipment.

This has not been the first time Alexa has been censored for bad behavior. In March of this year, Alexa was even found to suddenly and casually laugh, and Amazon also adjusted and improved accordingly.

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